Shipping Policy

Last Updated: October 2026

We are committed to delivering your orders safely and efficiently throughout the Kingdom of Saudi Arabia (KSA). Please review our shipping policy to understand how orders are processed, shipped, and delivered.

1. Shipping Coverage

We currently offer shipping across the Kingdom of Saudi Arabia, including major cities and eligible remote areas.

Delivery availability may depend on your location, courier coverage, product availability, and supplier arrangements.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

During promotional campaigns, public holidays, peak shopping seasons, or periods of high order volume, processing may take longer.

Orders placed on weekends or public holidays may begin processing on the next business day.

3. Estimated Delivery Time

Our estimated delivery times are as follows:

• Major cities: 5–10 business days.

• Other covered areas: 7–12 business days.

• Remote locations: Delivery may require additional time.

These estimates are provided for guidance only and are not guaranteed delivery dates. Actual delivery times may vary depending on the supplier's location, courier operations, customs clearance, weather conditions, and other circumstances beyond our control.

4. Dropshipping and Supplier Fulfillment

We operate using a dropshipping fulfillment model. This means that some products may be shipped directly from our third-party suppliers or fulfillment partners to the customer.

As a result:

• Products may be dispatched from different fulfillment locations.

• Items in the same order may arrive in separate packages.

• Packaging and dispatch times may vary by supplier.

• Tracking information may take additional time to become available after dispatch.

We remain available to assist you with order-related questions and delivery concerns.

5. Shipping Fees

Applicable shipping fees, if any, will be displayed at checkout before you complete your purchase.

Shipping promotions or free-shipping offers may be available for selected products, orders, or promotional periods. Any applicable conditions will be communicated during checkout or in the relevant offer.

No undisclosed shipping charges should be added to your order after purchase without your agreement.

6. Order Tracking

Once your order has been dispatched, tracking details will be shared through the contact information provided at checkout, where tracking is available.

Please allow 24–72 hours after dispatch for tracking information to become active.

If your tracking details have not updated for an extended period, please contact our customer support team for assistance.

7. Incorrect Address and Delivery Information

Customers are responsible for providing accurate and complete shipping information, including their full name, mobile number, city, district, street address, and any other details required for delivery.

Incorrect or incomplete information may cause delays, failed delivery attempts, or the return of a shipment to the supplier.

If you notice an error in your address, contact customer support as soon as possible. Address changes cannot be guaranteed once an order has been processed or dispatched.

8. Delayed or Lost Shipments

Although we work with shipping partners to facilitate timely delivery, delays may occur due to operational issues, customs procedures, severe weather, public holidays, or other unexpected circumstances.

If a delay is expected to materially affect delivery, we will provide an update where reasonably possible and explain the available options in accordance with applicable Saudi Arabian law.

If your shipment appears lost or has not arrived within the applicable delivery timeframe, contact customer support so that we can investigate the matter with the relevant supplier or courier.

Your statutory consumer rights remain unaffected by this policy.

9. Customs Duties and Additional Charges

For products shipped from outside Saudi Arabia, customs duties, import taxes, or other charges may apply depending on the shipment and applicable regulations.

Where applicable, these charges and the party responsible for paying them should be communicated clearly before purchase, to the extent required by law.

Customers should not be expected to pay undisclosed charges that were not properly communicated or legally permitted.

10. Damaged, Incorrect, or Missing Items

Please inspect your order upon delivery.

If you receive a damaged, defective, incorrect, or incomplete order, contact customer support as soon as possible and provide:

• Your order number.

• A description of the issue.

• Clear photographs or videos, where relevant.

We will review your request and explain the appropriate resolution, which may include replacement, return, or refund, depending on the circumstances and applicable law.

Reporting an issue promptly helps us investigate it efficiently. However, any reporting deadline will not override rights provided by applicable consumer protection laws.

11. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

An order may be difficult to cancel once it has entered processing or has been dispatched. If cancellation is no longer possible, you may still have return or cancellation rights under applicable law.

Where cancellation is accepted, any eligible refund will be processed in accordance with our refund procedures and applicable legal requirements.

12. Returns and Refunds

Shipping arrangements do not limit your legal rights concerning returns, cancellations, or refunds.

Under Saudi Arabia's E-Commerce Law, consumers may generally have a right to terminate a contract within seven days of receiving a product, provided the applicable legal conditions are met and no statutory exception applies.

Products that are defective, damaged, or materially different from the agreed specifications may be subject to additional rights and remedies.

Please refer to our Return and Refund Policy for further details.

13. Delivery Confirmation

Couriers may contact customers before delivery to confirm their location or arrange a suitable delivery time.

Customers are encouraged to keep their phone numbers accessible and cooperate with reasonable delivery arrangements to help avoid unsuccessful delivery attempts.

A delivery confirmation or tracking status will be reviewed if a customer reports that an order was not received.

14. Contact Information

For questions about shipping, tracking, delivery delays, or an existing order, please contact our customer support team through the contact details provided on our website.

When contacting us, include your order number and the email address or mobile number associated with your purchase.

We aim to review shipping inquiries and provide a response as promptly as reasonably possible.

15. Policy Updates

We reserve the right to update this Shipping Policy when necessary to reflect changes in our operations, supplier arrangements, courier services, or applicable legal requirements.

Any revised policy will be published on this page with an updated revision date.

By placing an order, you acknowledge that you have read this Shipping Policy, subject to your rights under applicable law.